ORLANDO, Fla – Two local men claim crooks stole thousands of dollars from their Cash App mobile payment accounts, then the company refused to cover their losses.
Pastor Marvin Scott has an additional message for his congregation these days. He says mobile payment apps for transferring money over cellphones can be risky. Six weeks ago, hackers emptied his Cash App account.
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“Within three minutes, over $ 1,300, just gone,” said Pastor Scott.
Scammers accessed his Cash App account at a Target store in Northern California. Pastor Scott documented the fraud and contacted Cash App online customer service awaiting a refund.
“And then trying to get information, trying to get answers, solutions, it was a nightmare,” said Pastor Scott.
“For that to happen, it’s ridiculous,” said Michael Arrington.
Arrington claims Cash App ignored its fraud claim for months. He showed in Action 9 the transactions on his account where $ 3,200 was diverted to a stranger’s Chase Bank account.
“Chase tells me there is nothing they can do. Cash App tells me there is nothing they can do. Who do I talk to? Arrington said.
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In just a year, Action 9 has heard from a dozen Cash App customers hit by hackers. Often scammers will use fake Cash App customer service phone numbers and emails to steal account numbers and passwords.
If someone hacks into a traditional bank or credit card account, there is some protection, but many customers tell Action 9 that wasn’t the case with Cash App.
A class action lawsuit claims Cash App’s parent company, Square, is violating electronic funds transfer law which requires dispute resolution once a customer submits a fraud complaint. The lawsuit alleges that the company has automated responses that do not give the client a fair hearing.
“It should never be so difficult to get an answer to get a resolution,” said Pastor Scott.
Todd Ulrich contacted Cash App regarding the two consumer complaints. The company said it has bolstered its anti-fraud resources by increasing its workforce and adding new technology. Cash App also said it has added an 800 number so that customers can reach a real person.
Pastor Scott finally got his money back.
“After contacting you guys, that’s where I got a response,” Pastor Scott told Action 9.
With the Cash application or any other mobile payment service, do not link it to your checking account. Use a credit card to dispute fraudulent transactions and get your money back.
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