How to contact your student loan officer before student loan payments are due



Here’s how to contact your student loan manager before your student loan payments are due on October 1, 2021.

Here’s what you need to know.

Student loans

There is a strong indication that your student loan payments will be due again on October 1, 2021. Now is a good time to reconnect with your student loan manager. You can find out who your student loan officer is by calling the Federal Student Aid Information Center (FSAIC) at 1-800-433-3243. Here is a list of student loan services for federal student loans held by the US Department of Education:

Student Loan Officers: Contact Information

FedLoan Service (PHEAA): 1-800-699-2908

Granite State – GSMR: 1-888-556-0022

Big lakes: 1-800-236-4300

HESC / Financial: 1-855-337-6884

MOHELA: 1-888-866-4352

Navigate: 1-800-722-1300

Nelnet: 1-888-486-4722

OSLA maintenance: 1-866-264-9762

ECSI: 1-866-313-3797

Default Resolution Group (also known as Maximus Federal Services, Inc.): 1-800-621-3115 (TTY: 1-877-825-9923 for the deaf or hard of hearing)

If you have private student loans, you can contact your lender to get the best contact information for your student loan manager. As of March 2020, federal student loan payments have been temporarily suspended by the Cares Act, the $ 2.2 trillion stimulus package that Congress passed. In the absence of an extension, the temporary forbearance for student loans will expire on September 30, 2021. Prior to the resumption of student loan payments, the US Department of Education will send you written correspondence advising you that loan payments students will be due. However, if you haven’t made a student loan payment, you can contact your student loan manager to update your contact information, check your student loan balance, or understand your monthly student loan payments.


FFELP Loans: Student Loans Service Contact Information

Most FFELP loans do not belong to the Department of Education. Contact your student loan manager for more details on student loan repayments and your different options. If you don’t know who your student loan manager is, check your last student loan payment.


Perkins Loans: Student Loans Service Contact Information

If you have Perkins loans that do not belong to the education department, you should contact your college or university where you received your Perkins loan. Your college or university may be managing your student loan, or may be able to put you in touch with your student loan manager.


What to do if your student loan transfers to a new student loan manager

Don’t panic if your student loan is transferred to a new student loan manager. This is common and can happen multiple times over the life of your student loan. You will receive written correspondence from your new student loan officer along with their contact information. If your student loan officer, your student loan balance, the interest rate, and your student loan terms will remain the same. Remember to update your payment information, including any automatic payments, to ensure your student loan payments are sent to your new student loan manager.

Don’t wait until October 1 to calculate your student loan repayment. Get started now with these smart options to pay off your student loans and start saving money:


Student loans: related reading

Biden to Consider Student Loan Cancellation — Here Are 5 Potential Changes

4 ways Biden enacts student loan cancellation

Democrats propose to cancel student loans with 4 changes

Student loan cancellation faces a major setback



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