Decatur Utilities will resume disconnections for non-payment

DECATUR, Ala. – Decatur Utilities has announced that it will resume disconnection of utility accounts for non-payment from the week of March 15.

DU says customers who have overdue accounts and are subject to disconnection should call DU customer service at 256-552-1400 Opt. 4 BEFORE DISCONNECTING to discuss payment options with a customer service representative.

They say assistance with utility bills is available from the Northern Alabama Community Action Partnership and the apps are available online at

Help may also be available from other community service organizations, according to DU.

The UA lobby is still closed to walk-in traffic for now, but drive-thru windows are open Monday through Friday, and self-service kiosks are available 24/7.

Customers who need to start, stop or transfer the service can do so remotely by calling 256-552-1400 Opt. 4 or by appointment.

AU says they will continue to monitor the current state of the COVID-19 pandemic and upcoming changes in statewide mandates regarding when the lobby is reopened to trafficking itinerant.

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